RETURNS & POLICY FOR CANDYREIGN
WE DO NOT OFFER REFUNDS.
- Exchange only this must be decided within 24 Hours, After you receive your item whether you would like to return for exchange simply use LIVE CHAT or send me a email email@example.com alternatively our Instagram is @candyreignofficial replies are usually within 24 hours.
-PLEASE MAKE SURE ITEMS ARE RETURNED IN AN UNWORN STATE (MAKEUP STAINS, BODY ODOR) WITH TAGS STILL ATTACHED! THIS CAN IMPACT YOUR REFUND!
- As soon as your item is ready you will get a conformation email confirming it’s on the way to you. We do not cover any lost parcels with Royal Mail all parcels are sent tracked and signed for so you will be able to track this right up to your door.
All items are HANDMADE WE DO NOT OFFER ‘FAST FASHION’ So please bare in mind the time scale it takes to make your item its STANDARD 14 Working Days, THIS DOES NOT COVER THE POSTAGE TIME.
RETURN COSTS ARE COVERED BY THE PURCHASER, We are not responsible to cover any postage costs and we ask that you always make sure you send your RETURNED parcel TRACKED AND SIGNED FOR WHEN YOU POST, to ensure your parcel does not get lost, as we are unable to refund lost returns. PLEASE MAKE SURE YOU PUT YOUR ORDER NOTE IN SO WE KNOW WHO TO REFUND FOR THE ITEM RETURNED!
Thanks, We hope you LOVE Your item CANDYREIGN TEAM X